FAQs

If your party has 50 participants or less, the quickest way to book and secure your date is through our website online booking. Choose the type of party you’d like from our options and the date and time and choose the extra food you’d like to add to your party. Once you’ve completed the transaction, your party is booked. Click here for online bookings

If you need a custom party or have more than 50 people, please contact us directly at 780-747-4978 or email us at info@playonspace.com to help you build your party.

For all parties with guests under 18 years old, please send them online waiver to guardians to sign in advance of the party.

Absolutely! We can host your major events at our facility where we can accommodate large groups of people, please contact us directly at 780-747-4978 or email us at info@playonspace.com to help you build your wonderful event with us.

We require a non-refundable deposit (50% of the total payment) to secure your reservation. The deposit will be applied toward your party total on the day of the party.

Due to the high demand of our reserved parties and scheduling purposes, we must receive the deposit from you on time or the reservation will be cancelled.

Once a party deposit is made, it is non-refundable. However, we can help reschedule your party if needed.

With more than 14 days’ notice from the date of the party scheduled

• No fee will be charged to reschedule
• In case you still want to cancel the booking, $45 administration fee will be charged for the cancellations and the remaining balance of your deposit will be transferred to a PlayOn Space gift card.

With less than 14 days’ notice from the date of the party scheduled

• No fee will be charged to reschedule
• The deposit can only be used toward a rescheduled reservation within one (1) year of the reservation date of the party that was cancelled.

* Keep in mind that any requests or changes for your reservation are subject to availability, please inform us as early as possible. Please note that last-minute changes cannot be guaranteed.

Yes, you can reschedule or upgrade your party for free, however please keep in mind that availability is subject to any changes.to explore your options and secure a new date, we recommend reaching out to us as soon as possible. You can call us at 780-747-4978 or send us a message on our Facebook page.

Yes, the birthday star is counted within the base number of guests in your chosen party package.

• More guests than the base number of my package but doesn’t exceed the capacity

For Fun Space Party Package accommodates 10 children but can extend to 18 children. PlayOn Party hosts 20 children but can stretch to 40 children. If your guests count exceeds the base number of the package, there is an additional charge of $18 per extra child. For the Mini-Fun Space party package, if you have more than 8 children, we kindly ask that you consider upgrading to Fun Space or PlayOn Party package to ensure everyone has a great time.

• More guests than the base number of my package and exceed the room’s capacity

We kindly request that you upgrade to a larger party package if you have more guests than the room’s capacity. This ensures everyone has a safe and enjoyable experience in a comfortable space. Keep in mind that any requests or changes for your reservation are subject to availability, please inform us as early as possible. Please note that last-minute changes cannot be guaranteed.

* The birthday child is counted within the number of guests in your chosen party package.

No, children under the age of 1 do not count towards that number. Children under the age of 1 are free.

Yes, they can, however, we strongly suggest that it be filled out prior to their arrival, this will speed up the process for them to be able to attend your party. Our waiver form can be found here.

We will be setting up tables with plates, cups, napkins and cutlery for each child attending.

If you want to have a themed party, please feel free to bring your own decorations. These decorations are subject to the party rules inclusive. (wall decorations, piñatas, and confetti are not allowed in the facility) We will try to provide you with a complimentary 15 minutes before the beginning of your party, so you can decorate.

We ask that all balloons stay within the party room during the party and be taken to your car if you or your guests will be staying to play after your party ends. No balloons are allowed in the play area, if they were to pop, they would present a possible choking hazard for our younger guests.

You’re free to bring your own birthday cake, favorite ice cream and table decorations.

Pinata’s and confetti both have the potential to be a choking hazard and are therefore not allowed in our facility. Wall-mounted decorations are not permitted.

No, except for birthday cakes or ice cream cakes, outside food and drink are not permitted into PlayOn Space, but we do have plenty of great options available for purchase at our cafeteria.

The fun never stops at PlayOn Space. Your booked time is only for the party room, our party packages offer unlimited playground play! There is no limit to staying afterwards, feel free to stay and play after your event, but a reserved room will not be available and public seating is not guaranteed. We kindly request that you and your guests arrive no earlier than 30 minutes before your scheduled party room time. For parties booked in the last time slot of the day, where there won’t be additional playtime after the room reservation, you are welcome to arrive early to enjoy the unlimited play before your party room time begins.

All seating in the party rooms is meant for child guests, so all place settings will be for children. We will, however, be supplying plates, cups, napkins and cutlery for your adult guests to enjoy their food as well.

We kindly request that you and your guests arrive no earlier than 30 minutes before your scheduled party room time. For parties booked in the last time slot of the day, where there won’t be additional playtime after the room reservation, you are welcome to arrive early to enjoy the unlimited play in our playground before your party room time begins. However, for our evening private parties, you are welcome to come and check in as early as 6:30pm.

Party rooms are usually occupied by other parties before yours, so we require some time to clean up and set up for your event. Although the room won’t be fully ready until the reserved time, you can access it within 15 minutes before your reservation starts.

The time slot you reserve for your party is the time your private room will be available to you, for the duration of 90 minutes. Your food will be served within the first half hour of your room’s time, and we require an approximate delivery time within this time frame which will be decided on a first come first served basis.

For example, if you have booked your room at 3 pm, you can start using the room from 3 onwards and your food will be served between 3-3:30pm.

The remaining balance of your party payment (excluding the deposit) is required when your booked room time is over, and your Party Host will meet you in your room to complete payment. Gratuities are not included in your bill but are always appreciated.

Ensuring a smooth and enjoyable party experience for everyone is our top priority. To help with this, we kindly request that all guests leave the party room on time at the end of their reservation. This not only helps us maintain our schedule but also ensures that each party can start on time without any delay. We appreciate your cooperation in making your party and the party next to yours run smoothly and on schedule.

Walk-in birthdays WITHOUT a cake are permitted. However, no walk-in birthdays with cake are permitted any day of the week in the café seating area. We have a room rental for $75 per hour. Please refer to our party packages or call us at 780-747-4978 for a walk-in party with cake reservation.

No, you don’t have to, our professional party host will be helping your party setup and cleanup. At PlayON Space we offer 100% worry-free party hosting and service so that all the birthday guests can enjoy the wonderful moment with the best party experience.